REFUND POLICY

If you’d like to return an item, contact our friendly Customer Service Team on +971 (54) 344 5455 or email hello@mamaopolis.com within 3 days of receiving your item.

We will gladly issue a refund as long as the item is still in it's original packaging, unopened, unused and sent back to us within 3 days of receiving the item. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer. 

We offer a secure courier collection service for all returns at a charge price depending on the location. 

If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card - please note that this can take up to five days to appear in your account. 

If you paid using our COD (cash on delivery) service, then we will refund your Mamaopolis account with store credit. Please allow up to 48 hours for processing once we have received your returned item. Promotions and discounts will not be reimbursed.

EXCHANGE POLICY

We would accept exchanges for sizes or wrong items sent by the merchant. The customer should note the merchant 3 day within receiving the item or this policy will not be applied. Please note that it should in its original packaging. 

DEFECTIVE ITEMS:

If the customer received a defective unit, the customer should inform the merchant within 3 days of receiving the item. We will provide a replacement for the item, however, we will not replace if the customer mis-used the item.

Shipping Outside the UAE

When shipped outside the UAE, Mamaopolis items may be subject to import duties and taxes. Mamaopolis does not pay these duties and taxes, and you are not charged for these at the time of placing your order. These costs will be invoiced by the shipping carrier upon delivery of your items and you’ll be responsible for the payment of any such import duties and taxes.

Duty and tax rates vary from country to country, and also depend on the items that are being shipped. We have no control over these charges and encourage you to contact your local customs office for further information before placing your order. COD service is currently available only in the UAE.

Cancellation Policy

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 10 days for the refund transfer to be completed.